Romanian Tourism License No. 1062
PLACES2GO uses your stored personal information — the details provided during registration and your activity on our website — primarily to make your access easier, to improve our products and services, and to keep you informed about the latest offers and services that may be of interest to you.
We may use your personal data solely for the following Authorized Purposes:
First and foremost, we use your personal data to deliver the travel services you have ordered from us.
We use your personal data to contact you regarding the services you have purchased from us. Communication may take place via email, post, phone, or text messages, depending on the contact information you have provided and your preferred method of communication.
Reasons for which we may contact you include:
You can contact our customer service 24 hours a day, 7 days a week.
Your personal data, such as information about the services you have purchased or details from your user account, are used to identify the best solutions for your requests and to respond to any questions you may have about your purchased services or any other inquiries.
When you contact us (by phone, email, chat, in person at our office, Facebook, or any other social network such as WhatsApp), our PLACES2GO agents will ask for certain details to properly identify you. We may request specific information about your booking to verify your identity; if sufficient details are not provided, we may be unable to resolve your request.
We use the personal data you provide for marketing activities, which may include:
You must be at least 16 years old to subscribe to our marketing communications by email.
We constantly strive to improve our services. To that end, we may use personal data for analytical purposes — to optimize and personalize our online platform according to your needs, make our website easier to use, enhance your overall experience, and improve our customer support services.
When you use our customer service phone lines to contact us or when we call you, your call may be recorded for the following reasons:
During live conversations with our customer service team, there may be real-time monitoring or recorded calls used strictly for training, quality control, or dispute resolution purposes.
We may use your data to comply with our legal obligations (such as record-keeping requirements), for compliance verification, or registration duties (e.g., under antitrust, export control, trade sanctions, anti–money laundering, or financial monitoring laws), and to detect or prevent fraud or criminal activity.
Additionally, your data may be used when necessary to comply with court orders or to pursue or defend our legal rights.
We use video surveillance systems to ensure the safety of our premises, personnel, and property. CCTV monitoring may cover interior and exterior areas of our offices where there is no reasonable expectation of privacy, for safety and security purposes only.
As you have the right to know the purpose of your personal data processing, we will inform you prior to processing your data for any purpose other than those for which it was initially collected.
Based on the contract or the terms and conditions accepted by you as a PLACES2GO client, we will process the personal data you have provided, as well as any other data necessary for us to deliver our services in accordance with contractual and legal provisions in Romania.
The execution of the contract concluded with you represents the legal basis for processing your personal data for the following purposes: providing our services, communicating with you, and performing customer service–related activities.
We may use your information for legitimate interests, such as providing our services in cases where the service is purchased by someone other than the beneficiary.
We may also process your information for our legitimate interests in order to offer the most relevant and suitable website, content, emails, and newsletters, to improve and promote our products and services, and to ensure the administrative and legal protection of our company — including customer call monitoring and physical site security.
We use your personal data based on your explicit consent when you subscribe to our newsletter or agree to receive marketing communications about our products and services. You can withdraw your consent at any time by clicking the Unsubscribe link at the bottom of each email or by sending an email with the subject “Unsubscribe” to rezervari@places2go.ro.
We may process certain personal data in the context of providing services based on legal obligations (for example, for accounting, reporting, or anti–money laundering purposes) or other legal requirements applicable to www.places2go.ro.
As a rule, PLACES2GO does not provide, sell, or rent your personal data to third parties. However, we may share your information with third parties when necessary for data processing purposes, as described below:
The personal data required to provide the travel services you have purchased will be transferred to third-party companies in order for those services to be delivered (e.g., airlines, hotels, car rental agencies, or tour operators).
We may collaborate with business partners that offer services available on our website (accommodation, insurance, payment providers, or other travel-related services). When you purchase a service from us, certain personal data necessary to deliver that service — such as your name, email address, home address, or payment details — may be shared with these partners. Shared data is limited strictly to what is required for the performance of the service as defined by our partners.
We may disclose personal data to law enforcement or regulatory authorities where required by law or when necessary for the prevention, detection, or prosecution of crimes or fraud. We may also be legally obliged to disclose data to competent authorities to protect our rights or the rights and property of our business partners.
In specific cases, when collecting your personal data, we may request your consent to share it with third parties. In such situations, we will inform you beforehand and will not transfer your data without your explicit consent.
For data processing, we may engage authorized data processors such as IT solution providers, accounting software vendors, contractual management systems, or event organizers. We enter into personal data processing agreements with all such processors, ensuring they comply fully with applicable data protection laws and provide adequate safeguards for your information, including data deletion obligations when required.
We have implemented both technical and organizational measures to ensure that your personal data is deleted according to clear criteria and reasonable retention periods.
Your personal data will be deleted once it is no longer reasonably necessary for the authorized purposes or when you withdraw your consent (where applicable), provided that no further legal obligations require us to retain the data. However, we may keep certain personal data if it is necessary to defend or exercise our legal rights or those of others, until the end of the relevant retention period or until any related claims are resolved.
All personal data is protected against threats through appropriate IT infrastructure and security measures. Additionally, we have implemented internal procedures that enable us to detect, notify, and document any data breaches as quickly as possible.
If we discover a data breach that poses a risk to your rights and freedoms, we will notify the National Supervisory Authority for Personal Data Processing (ANSPDCP). You will also be informed of any such breach if it creates a high risk to your personal rights and freedoms.
You have the following rights with respect to your personal data processing:
If you have any questions about the processing of your personal data or wish to exercise any of your rights, please contact us at rezervari@places2go.ro.
We will review every request and inform you of the actions taken as soon as possible, within a maximum of one month. If we require additional information from you or encounter delays in resolving your request, we will promptly notify you.
If you believe that we have not fulfilled your request or are dissatisfied with our response, you may file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) or take the matter to court.
The data controller responsible for processing your personal data, as described in this Privacy Policy, is PLACES2GO SRL, a Romanian company headquartered at Strada Țepeș Vodă 100, Sector 2, Bucharest, Romania.
Telephone: +40 755 018 095
Email: rezervari@places2go.ro
If we decide to modify this Privacy Policy to better protect your personal data and rights, we will publish the updated version here, which will replace the current one.
We encourage you to review this page periodically to stay informed about how we protect your information.
Thank you for trusting us with your personal data and for taking the time to read our Privacy Policy. Please don’t hesitate to contact us if you have any questions regarding your personal information or the way in which we process your data.
PLACES2GO SRL
Strada Țepeș Vodă 100, Sector 2, Bucharest
Email: rezervari@places2go.ro
Website: www.places2go.ro
Romanian Tourism License No. 1062
Places2Go was founded from a genuine passion for adventure by a team dedicated to crafting meaningful journeys and unforgettable travel experiences for those who reach out to us.
